Frequently asked questions

1. Is it compulsory to create an account and login in order to engage with our website?

No.  However, if you want to track your order you have to create an account and login.

2. What are my payment options?

At this stage we only accept EFT payments.

3. What forms of payment do you accept?

We accept major credit cards (Visa, Mastercard, Visa) and PayPal.

4. How do I track my order?

You can track your order by logging into your account and clicking on "Order History" or by contacting our customer support team.

5. How long does shipping take?

Shipping times vary depending on location. Standard shipping typically takes 3-7 business days, while expedited shipping takes 2-3 business days.

6. Can I cancel or change my order?

Please contact our customer support team as soon as possible to request changes or cancellations. We will do our best to accommodate your request. See our refund policy.

7. What is your return policy?

Our return policy allows for refunds or exchanges within 30 days of purchase. Please see our full return policy for details.

8. How do I reset my password?

Click on "Forgot Password" on our login page and follow the prompts to reset your password.

9. What if I receive a damaged or defective product?

Please contact our customer support team within 5 business days and we will assist with replacement or refund. See our refund policy.

10. Do you offer discounts or promotions?

Yes, we occasionally offer special promotions and discounts. Sign up for our newsletter or follow us on social media to stay informed.

11. Is my personal and payment information secure?

Yes, our website uses SSL encryption to ensure secure transactions and protect your personal information.

12. How do I contact customer support?

You can contact us via email at l2zethealth@gmail.com or phone at 066 524 2852 or through our contact form.

13. Still have questions?

Contact our customer support team for assistance.